سياسة الاستبدال و الاسترجاع

Return Policy Fekser Plus Store only refunds the paid amount in the event of the final non-fulfillment of the order for certain support services (such as increasing followers), with a deduction of payment method fees. ⏱️ Refund period: from 7 to 14 working days. No refunds for digital products All digital products and services are non-refundable after the order is completed, including: Programs and subscriptions Digital codes Similar services Once payment is completed, the customer has no right to request a final refund. ⚠️ Responsibility for product selection If the customer requests a subscription dedicated to a specific device (for example: iPad subscription) and believes it works on a different device (such as iPhone), the store is not responsible for this mistake, and refunds or compensation are not accepted even if the product is not used. This condition applies to all products, where the type of product or compatible device is clarified within each product description, and the customer is responsible for verifying compatibility before completing the purchase. ⚙️ Activation policy and compensation system Silver Package Activation with waiting system Activation period: from 15 to 30 days No compensation on the product Gold Package Activation with waiting system Activation period: from 15 to 30 days One-time compensation only (compensation on the product) Diamond Package Immediate activation One-time compensation only (activation certificate on the product) The intended compensation is for the product or service only, and not a monetary compensation under any circumstances. Royal Package Immediate activation One-time compensation only (activation certificate on the product) The intended compensation is for the product or service only, and not a monetary compensation under any circumstances. Return/Exchange Policy Exchange or compensation is only applicable to the product in the following cases: Error by the store in delivering the order Mismatch between product description and order The customer has no right to request a monetary refund. Out of responsibility scope Fekser Plus Store is not responsible for: Loss of login data Ban due to violation of company terms or use of third-party applications Problems from the service provider Failure to adhere to usage terms or steps ⚖️ Disclaimer The store is not responsible for any error caused by the customer or the service provider, nor for any incorrect transfer. Acknowledgment and Agreement By completing the purchase, the customer acknowledges and agrees to all the policies mentioned above, and understands that compensation is only for the product and not a monetary compensation, and that they are not entitled to request a refund unless explicitly stated in specific cases.